Your privacy is our priority. This document clearly outlines what data we collect, how it is used, and how we ensure your information remains safe and protected at all times.
Updated: January 2026The principles that shape how we handle every piece of data entrusted to us
All your personal data and financial information is protected with 256-bit SSL encryption at all times — both in transit and at rest on our servers.
Genting casino has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes.
You have the right to access, correct, or request deletion of your personal data at any time. Requests are processed within 30 business days.
We only collect data that is strictly necessary to provide our services. No excessive or irrelevant information is gathered beyond what is required to operate the platform.
Only staff who require access to specific data to carry out their duties are permitted to do so, with full monitoring and audit logs in place.
This privacy policy is reviewed periodically in line with technological developments and legal changes. Players will be notified of any significant updates.
Genting casino takes our responsibility to every player's privacy seriously. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you use our platform — whether through the website, Android or iOS mobile app, or any of our official communication channels.
This document applies to all individuals who register an account, browse the website, use customer support, or interact with any aspect of the genting casino platform. By using our services, you agree to the data collection and usage practices described in this policy.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best standards for personal data management. We are committed to complying with all relevant legislation.
Genting casino collects various types of information depending on how you interact with our platform. We only collect data necessary for specific purposes and do not collect information in excess.
| Data Category | Example Information | Collection Method | Requirements |
|---|---|---|---|
| Personal Identity | Full name, date of birth, IC number | Registration / KYC | Mandatory |
| Contact Information | Email address, phone number | Registration | Mandatory |
| Financial Data | Bank account details, transaction records | Deposit / Withdrawal | Mandatory |
| Usage Data | Game history, active sessions, devices | Automatic (system) | Operations |
| Technical Data | IP address, browser type, device OS | Automatic (logs) | Security |
| Communication Preferences | Notification settings, language preferences | Account Settings | Preferences |
We do not collect sensitive information such as biometric data, political affiliations, or health information unless specifically required for legal compliance purposes. All data collected is processed strictly for its stated purpose.
Genting casino uses the data collected for the following purposes, all aimed at enhancing your gaming experience and ensuring the platform operates securely:
You may withdraw consent to receive marketing communications at any time through your account settings or by contacting our support team. Withdrawing consent will not affect core platform services.
The security of your data is the absolute priority of genting casino. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorised access, loss, or theft.
Your personal data is retained for as long as necessary to fulfil the original purpose of collection, or as required by applicable law. Financial records are typically kept for seven (7) years in line with tax and compliance requirements.
In the event of any data breach that may affect your information, genting casino will notify impacted players within 72 hours of the incident becoming known, in line with industry best practices.
Genting casino does not sell or trade your personal data. However, in certain circumstances, we may share information with the following parties for legitimate purposes:
All third parties we work with are required to comply with strict data protection standards and are not permitted to use any information received for any purpose other than what is specified in their service agreement with us.
Genting casino uses cookies and similar tracking technologies to improve user experience and ensure the platform functions correctly. We use several categories of cookies:
You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect some platform features. Analytics and non-essential cookies can be disabled without impacting core functionality.
As a genting casino player, you have certain rights regarding your personal data under applicable data protection laws. We respect and facilitate the exercise of these rights:
Request a copy of all personal data we hold about you at any time.
Request correction of any inaccurate or incomplete data.
Request deletion of your personal data under certain circumstances permitted by law.
Receive your data in a machine-readable format for transfer to another platform.
Object to the processing of your data for direct marketing purposes at any time.
Request a restriction on the processing of your data under certain circumstances while a complaint is being resolved.
To exercise any of the above rights, contact our privacy team via email or live chat. We will process your request within 30 business days. Some requests may take longer depending on complexity, and we will notify you if this is the case.
The genting casino platform is exclusively for adult players aged 18 and above. We do not intentionally collect or process any personal data from individuals under the age of 18.
Should we find that we have inadvertently collected data from someone below the minimum age, that information will be deleted immediately and the associated account closed without any refund. Parents or guardians who believe their child has registered on our platform should contact us right away.
In some situations, your personal data may be processed or stored outside Malaysia — for example, when we use cloud services or technology providers operating from other locations. In all such cases:
Genting casino reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make significant changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the platform after a change notice is considered acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your privacy rights, please contact us through the following channels:
Our Data Protection Officer is available to assist and will respond within business hours. For formal privacy rights requests, please clearly state the right you wish to exercise and provide sufficient proof of identity for verification.
Genting casino builds trust with Malaysian players one step at a time — starting with transparent and responsible data protection. Register now and enjoy a safe gaming experience with us.
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